If those fans were included with the case and you are within the 2-year warranty, contact customer service for assistance. If those fans still do not spin up, the fans being used are defective. If an RPM is listed, test your fans directly connected to your motherboard. If an RPM is not shown, verify that your fans are correctly connected to your RGB & Fan Controller on the corresponding fan header on the controller. Next, please verify if a fan RPM is listed in our CAM software for the smart device (example found below). If your product is not recognized in our CAM software, this is likely the cause of your issue, please refer to our article on this issue, My CAM Powered Device Is Not Recognized for help on this problem. If the controller is not visible in our CAM software. If you are having problems with this product and your fans spinning, this article will help you troubleshoot this.įirstly, prior to any troubleshooting, please verify if your controller is recognized by our CAM software.
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